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**[MISSING: credentialed individual - ask Proposal Lead]** has developed several participant survey instruments for ince

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[MISSING: credentialed individual - ask Proposal Lead] has developed several participant survey instruments for incentive and training programs. These surveys were developed to assess customer satisfaction with the programs, experiences with the participation process, and suggestions for program improvement and have been designed for both residential and non-residential customers. [MISSING: credentialed individual - ask Proposal Lead] has also developed guides for interviewing program staff and trade allies.

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