During the survey fielding, the call center manager will monitor callers to ensure quality and provide feedback to calle

Cleared for reuse. Confirm the cited sources still say this before you paste it.

Status

• Review verdict: approve
• Reusable as written: yes
• Issues found: generic_usable
• Reviewer note: Text describes generic quality assurance processes without names, dates, or specific figures. It is reusable for similar survey contexts.

Text

During the survey fielding, the call center manager will monitor callers to ensure quality and provide feedback to callers. For each survey, the call center manager will reiterate a standing directive to the callers to provide feedback on the survey instruments, including any challenges they have understanding or being able to ask the questions and any challenges respondents have in answering them. The call center manager immediately provides this information to the evaluation survey lead, who can then determine whether to reword a question or provide additional clarification to the caller.

Applicability

• Section: pricing
• Scope: mixed_context
• Observed documents: 3
• Years: 2024 to 2024
• Issuers: MISSING
• Program types: low_income
• Jurisdictions: Pennsylvania

Sources

• [F015178, paragraph:698]
• [F015532, paragraph:471]
• [F015668, paragraph:389]