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Regular Updates on Process Findings.

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Regular Updates on Process Findings. Process evaluation findings for the year-end report are revealed throughout the entire length of an evaluation effort. As with impact findings, ADM’s approach to process evaluation is one that provides feedback and recommendations for program and portfolio improvement as they are uncovered. This is done through scheduled and ad-hoc reporting, with the degree of “formality” of the reporting determined by the idiosyncrasies and implications of the specific issue uncovered. It has been out experience that while some findings may be effectively conveyed through informal communication (teleconference or email), others may require an official ad-hoc report, particularly if the program change recommended requires an amendment to a utility’s filed program plan. The process evaluation delivered at the end of a program year is essentially a summation of the findings delivered to the utility and implementation contractors during the course of the evaluation effort, as program improvements should be put in place as soon as they are revealed; waiting until year’s end to provide such recommendations undermines the purpose of real-time evaluation.

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